But after the call, I have got the text message saying that my invoice has been raise for Rs 650 so out 1800rps that I have paid, they are gonna deduct 650 and pay me 1150. Pavithra picked my call and told that I will be getting the refund call asap. I sent email but not updates from that as well. I wanted to check the status of my refund.
I called the customer care number from my friend's number, the very next minute they have blocked his number as well. By the time of taking money from me, the sales guy (Shikhil Gowda) told me that, if in case they are not able to do the installation they will refund me the entire amount.Īfter I raised the request for cancellation on Aug 31st 2017 till date 11th Sept I have not got any calls from them. I asked them to cancel the connection is because they were not able to do the installation to my home. On Aug 31st 2017, I asked them to cancel the connection and refund my money. It had been 4 days now, no progress or calls are being done. (Account number : 631621)ĭue to recent issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the money refunded for remaining 3 months not going to be used.(Sept, Oct, Nov).Īs per Chandanagar Technical Lead person (dont know name), mentioned that just raise a refund ticket for this issue and we will get the refund processed within 15 days in form of Cheque to desired address that we need to have it.Īfter raising the ticket, I am getting a call on 12th Aug 12 pm, saying that they cannot refund the amount at all and while i am explaining my case clearly to the representative, he hanged the phone call wantedly while i am still speaking to him.īeing in same companies, each person says their own rules and playing games with customers. I had already my renewal for May 25th - Nov 25th (6 months) by paying 4017 on May 3. On, i had visited the Chandanagar branch of ACT Fibernet(Beam fiber)įor getting details on my deactivation request and refund process of my money which i had already for 6 months pack.
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